FAQ
Can I print my brand logo or customize design on the vape device? Such as vape pen/battery/cartridge/packaging etc.

Absolutely! We’re more than happy to help you make your vape ideas come true!We can help you with the design,printing as well as product packaging. Just tell us your needs or send us the logo file in PDF or AI format, and we will start working on it.

What’s the process of custom order?

Step 1: Contact our sales rep and confirm the details of customization.

Step 2: Place the order.

Step 3: Make the design file (you can send us directly, or we can make the design file for you, or we can send you the blank template then you fill the designs in it).

Step 4: Arrange the pre-production sample.

Step 5: Get your approval of the sample.

Step 6: Starting mass production.

How to order?

Step 1: Kindly tell us which item, quantity, specs you want.

Step 2: Proforma invoice (PI) will be sent to you as per your requirements.

Step 3: Kindly check the PI. If everything is OK, we will deliver the goods ASAP after your payment.

Step 4: The best, fastest and economic shipping way will be chosen to ship them to you.

Step 5: Packages received and enjoy our after-sales service.

What’s the lead time of my order?

1) Sample order: 1-3 workdays

2) Bulk order: 5-10 workdays according to different quantities

3) Custom order: 10-15 workdays after receiving your sample confirmation

Which shipping methods are available?

DHL, UPS, FedEx, Sea Shipping, Air Shipping etc.

What's the Minimum.Order.Quantity?

10 pcs for sample order. 10000 pcs for custom order accordingly.

Can I order some samples to test before bulk order?

YES. We highly welcome your sample order to test our quality first.

Can we get free sample with free shipping?

Unfortunately free sample free shipping is not supported, but sample fee can be deducted in your bulk order.

What’s your product warranty policy?

We provide 6 Months warranty for our products. For any quality issue, the defective can be replaced for free within the warranty period. Please contact our sales rep if there’s quality issue,and we will assist you with the problems.

Do you provide OEM/ODM service?

Yes absolutely! We provide both OEM and ODM services, simply contact us and our sales rep will help you with the rest according to your requirements. We’ve worked with different brands all over the world, helped our customers make their vape ideas became true and they’ve sold over millions of vape pens. Contact us today if you want to stand out in the vape business!